Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Willow & Whiskers. By accessing our website and purchasing products from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Information

Willow & Whiskers is an online retailer offering pet-related products and accessories.

Throughout these Terms, "we", "us", and "our" refer to Willow & Whiskers. "You" refers to the customer or website user.

We reserve the right to update, modify, or replace any part of these Terms at any time.

2. Online Store Terms

By using this website, you confirm that:

- You are at least 18 years old or have permission from a parent or guardian.
- You will not use our products for any illegal or unauthorised purpose.
- You will not attempt to interfere with the security or operation of our website.

3. Products and Pricing

We strive to ensure all product descriptions, images, and prices are accurate.

However, we reserve the right to:

- Correct errors or inaccuracies.
- Change prices without prior notice.
- Modify or discontinue products without notice.
- Refuse or cancel orders where pricing or product information has been displayed incorrectly.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order occurs when your order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including:

- Suspected fraudulent activity.
- Product availability issues.
- Pricing or listing errors.

5. Shipping and Delivery

Delivery times are estimates and may vary depending on location, carrier delays, or supplier availability.

We are not responsible for delays caused by circumstances outside our reasonable control.

6. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Please refer to our Returns & Refunds Policy for full details regarding returns, exchanges, and refunds.

7. Product Use and Safety

Customers are responsible for ensuring products are suitable for their pets.

Always supervise pets when introducing new toys, accessories, or products.

Willow & Whiskers shall not be liable for injury, damage, or loss resulting from misuse of products.

8. Intellectual Property

All content on this website, including logos, images, text, graphics, and branding, is the property of Willow & Whiskers and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Willow & Whiskers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes any rights you are entitled to under UK consumer law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We are committed to protecting your privacy and processing your data responsibly.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:


We aim to respond within 2 business days.