Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Willow & Whiskers. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United Kingdom

- Standard Delivery: 5–10 business days

International Orders

- Delivery times vary depending on destination and local customs procedures.

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and the items ordered.

From time to time, we may offer free shipping promotions which will be clearly displayed on our website.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

- High demand periods
- Weather conditions
- Customs processing
- Courier issues
- Other circumstances beyond our control

Willow & Whiskers cannot be held responsible for delays caused by shipping carriers or customs authorities.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been dispatched, we may be unable to recover or replace the shipment.

Please contact us as soon as possible if you notice an error in your delivery details.

Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us at:


We will work with the courier and supplier to investigate the issue and help resolve it as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

- Your order number
- Photographs of the damaged item
- Photographs of the packaging

We will review the issue and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping or delivery, please contact:

Willow & Whiskers

We aim to respond to all enquiries within 2 business days.